Returns & Exchanges
At CarlinKit (Hong Kong) Limited, we want you to be completely satisfied with your purchase; if you are not, we offer a 30-day return policy for items in their original, unworn condition. Please ensure all tags remain attached to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking receipt.
Receive Refund or Exchange
Once our quality control team inspects and approves the returned garment, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing