Frequently Asked Questions
Everything you need to know about your CarlinKit fashion experience.
What is the standard shipping time for international orders?
We typically process orders within 1-2 business days. International shipping generally takes 7-15 business days depending on your location and local customs processing.
How can I track my order status?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please contact our support team to initiate a return or exchange request.
Which payment methods do you accept?
CarlinKit (Hong Kong) Limited accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How do I ensure I am choosing the correct size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are the materials used sustainably sourced?
We are committed to quality and ethical sourcing. We work closely with our manufacturers to ensure high-grade fabrics that meet international safety and environmental standards.